FAQ
FAQ:
When will my order ship?
All in stock orders placed Monday through Friday (holidays excluded) by 3PM eastern time will ship the same day. All in stock orders placed after 3PM will ship the next business day. You will be contacted via email regarding any backorder situations that may exist.
When will my credit card or Paypal account be charged?
If you used a credit card for payment your card will not be billed until the time that your items actually ship. If you paid with Paypal your account is billed immediately when the order is placed. The original authorization at the time of order may appear as a hold on your account however, this is not a charge. Your card is actually charged only at the time of shipment. No charges are placed on your card prior to the items actually shipping. The exception are items considered Special Order. All special order items will require prepayment in full.
What do I do if I ordered or received the wrong item(s)?
If your order has not yet shipped and you need to make changes you may do so via My Account on the website or call us at 888-539-8847.
If your order has already shipped, please contact us via email at sales@lexusa.com or call us at 888-539-8847 so we can resolve the problem.
Why is there a backorder? What does the term Backorder mean?
A backorder is when an item is not in stock at our facility and will be shipped at a later date or shipped directly from the manufacturer. We try to notify all customers if any items will not be shipped within 2 business days.
Partial shipments
We will not ship partial orders, except on special request.
How do I know when my order has shipped?
When your order is shipped you will be sent notification via email along with the tracking information.
My order arrived but items are broken, what do I do?
First, please contact the shipping company and report the damage. Please note that glass breakage of lamps is not covered under warranty. However, shipping insurance is available on request by the customer. Additional fees do apply.
I need a large volume of products, how can I get a discounted price?
Distributors and Dealers can log into their account for pricing. Commercial customers requiring large volume shipments please contact us at sales@lexusa.com or call us at 888-539-8847
Expédition
Oui, nous expédions partout dans le monde. Des frais d'expédition s'appliqueront et seront ajoutés à la caisse. Nous organisons des remises et des promotions toute l'année, alors restez à l'écoute pour des offres exclusives.
Ca dépend d'où tu es. Les commandes traitées ici prendront 5 à 7 jours ouvrables pour arriver. Les livraisons à l'étranger peuvent prendre de 7 à 16 jours. Les détails de livraison seront fournis dans votre e-mail de confirmation.
Nous utilisons tous les principaux transporteurs et partenaires de messagerie locaux. Il vous sera demandé de sélectionner un mode de livraison lors du paiement.
Produit
Nous visons toujours à nous assurer que nos clients aiment nos produits, mais si vous avez besoin de retourner une commande, nous sommes heureux de vous aider. Envoyez-nous simplement un e-mail directement et nous vous guiderons tout au long du processus.
Cela dépend du créateur et du produit. Toutes les options sont décrites sur la page du produit, alors recherchez les options de personnalisation là-bas.
Des questions?
Si nous n'avons toujours pas répondu à votre question, vous pouvez nous contacter ci-dessous et nous vous répondrons dans les plus brefs délais.