LE can supply certain products that are not part of
our normal product range on customer request. Special
order items require payment in advance and are not
covered under warranty, other than the manufacturers
warranty if available. LE provides no technical
support for special order items and is not responsible
if the special order items do not perform as expected.
Special order items are not returnable. All sales are
Free technical support and trouble shooting is
provided for all equipment sold by LE for a period of
one year. LE is not supporting Theimer equipment sold
by other vendors or from the Theimer factory directly.
Technical support for equipment older than five years
is available, at an hourly rate charge of $90.00
LE, at its sole discretion, will either replace
defective items under warranty or issue a credit
note to the customers account. LE does not issue
checks or cash refunds for warranty compensation.
Product must be returned with prior approval and
issuance of a return material authorization number
(RMA#). To obtain an RMA# call 1-888-539-8847.
Issuance of a RMA# does not acknowledge a product
defect or authorize credit to be taken. Product
determined to be defective by the applicable
manufacturer shall either be replaced or credit will
be issued at the discretion of LE.Product returned
as defective, and is not, will be returned to the
customer or discarded. Product returns are subject
to a 25% restocking fee, provided that LE agrees to
take back the merchandise. Special orders may not be
returned. No returns will be accepted after 30 days.
The minimum order value for reseller is $100.00
There is no minimum order value for end users.
Blanket Purchase Orders
Customers can place blanket orders with us. LE
will make every effort to stock the requested
product(s) for immediate delivery and will cover all
inventory expenses to the benefit of the customer.
Orders placed by 4pm EST, ship the same day when
in stock. Once your product has been shipped we will
send your tracking information to the e-mail address
provided so you can be advised of the delivery date.
If there is a lead time for the product and it is
not available the day you place your order we will
All shipping charges are based upon weight and/or
dimensional size of shipment.
Duty and Tax
LE is not responsible for import duties, taxes
such as VAT and other levies.
Please consult your local customs office for all
relevant charges before you place your order.
Product and shipping charges that are calculated
by our web server on check-out may not be accurate.
Should we discover any errors while processing your
order, we will contact you before your credit card
will be charged. Shipping charges for international
orders are determined after the order is placed, due
to special packaging requirements. We will contact
you with the actual shipping charges, before your
credit card will be charged.
Our Web Sites
The LE websites have been prepared solely for the
purpose of providing information about LE and the
products and services we offers. The websites are
compiled in good faith by LE. However, no
representation is made as to the completeness or
accuracy of the information they contain.
In particular, you should be aware that this
information may be incomplete or may contain errors.
The contents of the web site can become
out-of-date and LE makes no commitment, and
disclaims any duty, to update any of those pages.
LE reserves the right to add, modify or delete
any information at this website at any time.
The information on the LE web site and any
references to products or services are provided 'as
is' without any warranty or implied term of any
LE shall not be liable for any injury, loss, or
damage, direct or consequential, arising from the
use or inability to use the equipment. It is the
purchasers responsibility to determine the
suitability of the equipment for the intended use
and the purchaser assumes all risks and
Limitation of Liability
(a) Neither LE nor its suppliers shall be
liable to you or any third party for any indirect,
special, incidental, punitive, cover or
consequential damages (including, but not limited
to, damages for the inability to use equipment or
access data, loss of business, loss of profits,
business interruption, or the like), arising out
of the use of, or inability to use, the software
and or hardware and based on any theory of
liability including breach of contract, breach of
warranty, tort, (including, but not limited to,
negligence), product liability or otherwise, even
if LE or its representatives have been advised of
the possibility of such damages and even if a
remedy seth forth herein is found to have failed
of its essential purpose.
(b) (USA only) Some states do not allow the
limitation or exclusion of liability for
incidental of consequential damages, so the above
limitation or exclusion may not apply to you and
you may also have other legal rights that vary
from that to state.
(c) LE’s total liability yo you for actual
damages for any cause whatsoever will be limited
to the greater of one Dollar ($1) or the amount
paid by you for the software or hardware that
caused the damage.
(d) The foregoing limitations on liability are
intended to apply to the warranties and
disclaimers above and all other aspects of this
End-User license agreement.
(Outside of the USA) Consumer End User Only
The limitation or exclusions of warranties,
remedies or liability contained in this End-User
license agreement shall apply to you only to the
extent such limitations or exclusions are
permitted under the law of the jurisdiction where
you are located.
LE assumes no liability for parts, equipment
and parts thereof which are used by customers to
be assembled, integrated or being used in any form
in their own machinery or setup. This includes
conversion kits, assemblies, kits, components,
power supplies and light sources.