Shipping costs and the optional shipping insurance for replaced items are NOT covered.
Shipping damage not reported after three (3) days of reception is not covered.
The customer is responsible for all shipping charges and may opt for insurance coverage again.
LE can supply certain products that are not part of our normal product range on customer request. Special order items require payment in advance and are not covered under warranty, other than the manufacturers warranty if available. LE provides no technical support for special order items and is not responsible if the special order items do not perform as expected. Special order items are not returnable. All sales are final.
Free technical support and trouble shooting is provided for all equipment sold by LE for a period of one year. LE is not supporting Theimer equipment sold by other vendors or from the Theimer factory directly. Technical support for equipment older than five years is available, at an hourly rate charge of $90.00 Credit
LE, at its sole discretion, will either replace defective items under warranty or issue a credit note to the customers account. LE does not issue checks or cash refunds for warranty compensation.
Product must be returned with prior approval and issuance of a return material authorization number (RMA#). To obtain an RMA# call 1-888-539-8847. Issuance of a RMA# does not acknowledge a product defect or authorize credit to be taken. Product determined to be defective by the applicable manufacturer shall either be replaced or credit will be issued at the discretion of LE.Product returned as defective, and is not, will be returned to the customer or discarded. Product returns are subject to a 25% restocking fee, provided that LE agrees to take back the merchandise. Special orders may not be returned. No returns will be accepted after 30 days.
Orders can be cancelled as long as the item has not shipped. Customer must accept items that are enroute and assumes the responsibility for all charges incurred. This includes freight- and applicable duty and tax charges including all charges for the return shipping. Returned Items regulations apply.
Orders for Special Order Items cannot be cancelled !
The minimum order value for reseller is $100.00
There is no minimum order value for end users.
Blanket Purchase Orders
Customers can place blanket orders with us. LE will make every effort to stock the requested product(s) for immediate delivery and will cover all inventory expenses to the benefit of the customer.
Orders placed by 4pm EST, ship the same day when in stock. Once your product has been shipped we will send your tracking information to the e-mail address provided so you can be advised of the delivery date. If there is a lead time for the product and it is not available the day you place your order we will contact you.
All shipping charges are based upon weight and/or dimensional size of shipment.
Duty and Tax
LE is not responsible for import duties, taxes such as VAT and other levies.
Please consult your local customs office for all relevant charges before you place your order.
Product and shipping charges that are calculated by our web server on check-out may not be accurate. Should we discover any errors while processing your order, we will contact you before your credit card will be charged. Shipping charges for international orders are determined after the order is placed, due to special packaging requirements. We will contact you with the actual shipping charges, before your credit card will be charged.
Our Web Sites
The LE websites have been prepared solely for the purpose of providing information about LE and the products and services we offers. The websites are compiled in good faith by LE. However, no representation is made as to the completeness or accuracy of the information they contain.
In particular, you should be aware that this information may be incomplete or may contain errors.
The contents of the web site can become out-of-date and LE makes no commitment, and disclaims any duty, to update any of those pages.
LE reserves the right to add, modify or delete any information at this website at any time.
The information on the LE web site and any references to products or services are provided 'as is' without any warranty or implied term of any kind.
LE shall not be liable for any injury, loss, or damage, direct or consequential, arising from the use or inability to use the equipment. It is the purchasers responsibility to determine the suitability of the equipment for the intended use and the purchaser assumes all risks and liabilities.
Limitation of Liability
(a) Neither LE nor its suppliers shall be liable to you or any third party for any indirect, special, incidental, punitive, cover or consequential damages (including, but not limited to, damages for the inability to use equipment or access data, loss of business, loss of profits, business interruption, or the like), arising out of the use of, or inability to use, the software and or hardware and based on any theory of liability including breach of contract, breach of warranty, tort, (including, but not limited to, negligence), product liability or otherwise, even if LE or its representatives have been advised of the possibility of such damages and even if a remedy seth forth herein is found to have failed of its essential purpose.
(b) (USA only) Some states do not allow the limitation or exclusion of liability for incidental of consequential damages, so the above limitation or exclusion may not apply to you and you may also have other legal rights that vary from that to state.
(c) LE’s total liability yo you for actual damages for any cause whatsoever will be limited to the greater of one Dollar ($1) or the amount paid by you for the software or hardware that caused the damage.
(d) The foregoing limitations on liability are intended to apply to the warranties and disclaimers above and all other aspects of this End-User license agreement.
(Outside of the USA) Consumer End User Only
The limitation or exclusions of warranties, remedies or liability contained in this End-User license agreement shall apply to you only to the extent such limitations or exclusions are permitted under the law of the jurisdiction where you are located.
LE assumes no liability for parts, equipment and parts thereof which are used by customers to be assembled, integrated or being used in any form in their own machinery or setup. This includes conversion kits, assemblies, kits, components, power supplies and light sources.